WHAT WE DO

WE DO BPO.

Traditionally a boomerang was used as a hunting weapon, designed to return to the thrower. We have named our company Boomerang because we are focused on gaining and retaining customers. Our lifetime customers attest to our success. We truly value them.

Boomerang specialises in providing international, quality certified, outsourced voice and business process (BPO) services. Our customer-centric approach stops potential customers’ browsing in its tracks. We want to do the same for you, with demonstrated empathy, service excellence and accessibility.

Multi-channel Contact Centre

  • Outbound, Inbound and Omni-channel
  • Telemarketing
  • B2B Direct Sales
  • Lead Generation
  • Customer Service
  • Database building and supply
  • Appointment Setting
  • Upsell and Cross Sell campaigns
  • Customer surveys
  • Customer retention campaigns
  • Webchat
  • Email response service

Training & Development

  • High-performance culture
  • Recruitment of the right-fit staff
  • Funded and self-funded training programs for the unemployed + existing staff members
  • Contact centre, customer services training, leadership, insurance compliance and sales training programs

Business Process Outsourcing (BPO)

  • Back office functions
  • Administration support
  • B2B and B2C database development and maintenance
  • Membership campaigns
  • Database services
  • Desktop research
  • Voice quality assurance services

WE'RE A CLASS ACT.

PROVEN TRACK RECORD

01

Established since 2005 and an industry award winner.

QUALITY THAT SHINES

02

ISO9001:2015 certified and 100% quality assurance guarantee.

BRILLIANT VALUE

03

Cape Town, South Africa offshore location.

CULTURE AFFINITY

04

International English 1st language capability.

INTELLIGENT SYSTEMS

05

Development and maintenance of extensive, GDPR and POPIA compliant B2B and B2C consumer bases.

FOCUSSED ON COMPLIANCY

06

Strict GDPR and privacy operational policies.

FINANCIAL AUTHORITY

07

Authorised Financial Services Provider.

INNOVATIVE SOLUTIONS

08

Alpha CRM provides data insights, reporting, campaign customisation.

RESULTS DRIVEN

09

Proven capability to achieve sales and quality performance targets on B2B and B2C campaign.

GET A QUOTE

Get in touch today for a free, no obligation quotation.

INTERNATIONAL CLIENTS.

A world-class suite of telemarketing and contact centre services has catapulted Boomerang SA to be one of the best in South Africa, and has paved the way for us to establish a formidable international footprint.

The BPO industry in South Africa at large is enjoying 22% growth pa in recent years- and for good reason:
  • Good Quality 1st Language English skills
  • High availability of skills
  • First world infrastructure
  • Supportive government legislation, including tax and other incentives
  • High cost savings to source markets
  • High cultural affinity with UK, Australia and USA source markets


  • We are proud of our South African heritage and we aim to make it a pleasure to do business with us. We will make you feel welcome!

    WE'RE TECH ENABLED.

    Our Technologies enables security:
  • Robust infrastructure firewall and network security
  • Redundancy offsite and cloud
  • Physical security
  • International standard security and operating procedures


  • Modern Technology:
  • Multi-Channel webchat, sms, email
  • Proprietary Alpha CRM system
  • Voice Recording and logging
  • Blended inbound & outbound call campaign management facilities
  • API systems integration
  • Real time customised reporting
  • Payment collection facilities including debit order and credit card collection facilities
  • Real time analytics
  • High Speed internet and Tier 1 connection telephony connections
  • DATA PRIVACY IS OUR TOP PRIORITY.

    Protection of Personal Information Act (POPI): We strife for 100% compliance with international data privacy regulations including the requirements of South Africa’s Protection of Personal Information Act (POPI) and the UK’s General Data Protection Regulation (GDPR).

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