WHAT WE DO

WE DO BPO.

At Boomerang, we do the processes that free up your business to do what it does really well. Think of us as that rare employee that you can delegate those demanding but crucial back-end tasks to, that reliable person who will get them done no matter what. And then adds an unexpected value cherry on top. As a quality certified, international player with a proven track record, Boomerang is a specialist business process outsourcing destination. From database building and telemarketing to customer retention and direct sales, our multi-channel contact centre is born ready. And, just like a Boomerang, we believe that whatever we put out there will come back to us. We value our clients, and the longstanding ones attest to our success.

AND WE DO IT REALLY WELL.

PROVEN TRACK RECORD

01

Established since 2005 and an industry award winner.

QUALITY THAT SHINES

02

ISO9001:2015 certified and 100% quality assurance guarantee.

BRILLIANT VALUE

03

Cape Town, South Africa offshore location.

CULTURE AFFINITY

04

International English 1st language capability.

INTELLIGENT SYSTEMS

05

Development and maintenance of extensive, GDPR and POPIA compliant B2B and B2C consumer bases.

FOCUSSED ON COMPLIANCY

06

Strict GDPR and privacy operational policies.

FINANCIAL AUTHORITY

07

Authorised Financial Services Provider.

INNOVATIVE SOLUTIONS

08

Alpha CRM provides data insights, reporting, campaign customisation.

RESULTS DRIVEN

09

Proven capability to achieve sales and quality performance targets on B2B and B2C campaign.

GET A QUOTE

Get in touch today for a free, no obligation quotation.

HERE'S HOW WE DO IT.

Multi-channel Contact Centre

  • Outbound, Inbound and Multi-channel
  • Telemarketing
  • B2B Direct Sales
  • Lead Generation
  • Customer Service
  • Database building and supply
  • Appointment Setting
  • Upsell and Cross Sell campaigns
  • Customer surveys
  • Customer retention campaigns
  • Webchat
  • Email response service

Training & Development

  • High-performance culture
  • Recruitment of the right-fit staff
  • Funded and self-funded training programs for the unemployed + existing staff members
  • Contact centre, customer services training, leadership, insurance compliance and sales training programs

Business Process Outsourcing (BPO)

  • Back office functions
  • Administration support
  • B2B and B2C database development and maintenance
  • Membership campaigns
  • Database services
  • Desktop research
  • Voice quality assurance services

FOR LOCAL AND INTERNATIONAL CLIENTS.

A world-class suite of services means Boomerang SA is among the best in South Africa, and has paved the way for us to establish a firm international footprint.

The BPO industry in South Africa at large has enjoyed 22% growth p.a. - and for good reason:
  • Good Quality 1st Language English skills
  • High availability of skills
  • First world infrastructure
  • Supportive government legislation, including tax and other incentives
  • High cost savings to source markets
  • High cultural affinity with UK, Australia and USA source markets


  • We are proud of our South African heritage and we aim to make it a pleasure to do business with us. We will make you feel welcome!

    WE'RE TECH ENABLED.

    Our Technologies enable security:
  • Robust infrastructure firewall and network security
  • Redundancy offsite and cloud
  • Physical security
  • International standard security and operating procedures


  • Modern Technology:
  • Multi-channel webchat, sms, email
  • Proprietary Alpha CRM system
  • Voice recording and logging
  • Blended inbound & outbound call campaign management facilities
  • API systems integration
  • Real time customised reporting
  • Payment collection facilities including debit order and credit card collection facilities
  • Real time analytics
  • High Speed internet and Tier 1 connection telephony connections
  • DATA PRIVACY IS OUR TOP PRIORITY.

    Protection of Personal Information Act (POPI): We strife for 100% compliance with international data privacy regulations including the requirements of South Africa’s Protection of Personal Information Act (POPI) and the UK’s General Data Protection Regulation (GDPR).

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