Boomerang vision is, “To be absolutely customer focused so that we can be the customer acquisition and customer retention specialist”
Effective quality assurance process is at the heart of our business.
All calls are voice logged. As a registered financial services provider we meet stringent requirements for managing voice recordings, and we are a “fit and proper” provider of intermediary services to financial services companies.
Technologies in use include:
- Alpha CRM system allowing uniform view of customers and tracking transactions and interactions with customers
- Diallers with predictive, manual and preview dial capabilities
- Fibre connectivity
- Premium voice quality – Tier 1 Connection
- Voice Recording
- Call Logging
- Data security protocols
Extensive reporting can be provided to clients with key performance measures in place to measure agent talk time, productivity, sales conversion rates, and first call query resolution, customer satisfaction rates.
For telesales campaigns – Sales processed by our agents undergo an intensive quality assurance process, is graded and passed before submitted to our clients.
ISO 9001:2015 Certified.
To obtain more information on the Boomerang Quality Assurance guarantee and to find out what we can do for your brand click here.