Our Services

Telemarketing

Boomerang assists companies in different business sectors to take their product to market and increase a customer base. Targeted, direct telemarketing services still is a proven effective method to increase sales and create customer awareness.

Our Team will execute targeted marketing direct to your target audience. Business and consumers can be reached.

Outbound calls and promotion of new services, events, new product ranges, reactivation of inactive customers executed with ease.

Telesales

Do you have a great quality product to take to market? Boomerang assists quality companies to achieve sales targets.

We target your active or inactive customer databases to promote and sell product on your behalf, or we may source quality consumer or business data to take your product to new customers in your desired target market.

B2B and B2C telesales campaigns expertly executed to the South African market as well as to international destinations.

Boomerang has the capability, the required banking administrative processes and the technology to complete a sale from introduction to close and deliver sales results for our client.

We have successfully sold financial services products, hotel subscription services, membership offers and lifestyle products. If you are serious about achieving your campaign sales performance targets then now is the time you speak to a proven telesales achiever.

The talent pool at Boomerang consists of agents with diverse expertise in marketing and selling to varying profiles of customers. Some of our teams are proficient in selling insurance, some have expertise in business to business campaigns and others are able to cultivate relationships to improve the customer lifetime and customer value of customers. All these teams are managed and coached to have a lust and unwavering commitment to achieving performance targets.

If you have a great product and you are a great company with a desire to increase sales using a targeted telesales campaign then speak to us and let’s make magic together.

Loyalty and Membership programmes

Boomerang has experience in developing, managing and growing loyalty and membership programme schemes for the consumer market.

Hotel membership subscription programmes and customer benefit programmes developed and managed by an experienced team.

Membership programme development including composition of the benefits through valued partners, recruiting members, retaining members, servicing of members and product fulfilment all taken care of.

Speak to a client advisor to request more information or case studies on loyalty membership programmes developed and managed by Boomerang.

Lead Generation

Boomerang has access to premium quality and opt-in consumer and business data. We can assist companies to source prospects who are likely to buy and qualify potential sales prospects.

Need sales leads for your sales team? Want to improve your sales conversion rate and have a new stream of sales leads to your closers? Want to create a custom database or enrich a customer database for your exclusive use?

Lead Generation using telemarketing canvassing to your desired market base can yield an improved sales close ratio and better productivity for your sales teams.

Appointment Setting

Which company doesn’t want their top sales people meeting with qualified decision makers ALL the time?

Sales managers often find that good sales people are underutilized and produce a fraction of what they are capable of because so much of their sales time is spent on activities other than selling.

We have assisted companies in various industries to dramatically increase the productivity of their sales force by canvassing the market, identifying sales opportunities and then securing a face to face, one-on-one meeting for you, our client’s, sales person to meet a qualified buyer.

The Boomerang appointment team has demonstrated its effectiveness and delighted clients with our B2B appointment setting services.

Put us to the test! Speak to an account representative to discuss how we can add value

South Africa Call centre

Inbound member query resolution, customer satisfaction surveys, and market research surveys. Boomerang offers inbound and outbound call centre facilities.

Boomerang’s innovative Alpha CRM system offers comprehensive reporting, inbound call and email tracking and allows our front line staff to manage inbound customer calls with care.

Our call centre is equipped with current technologies and our capabilities include:

  • Predictive dial capabilities
  • Agent Email facilities
  • Alpha CRM system
  • Voice Recording and logging
  • Blended inbound / outbound call campaign management facilities
  • API systems integration as required
  • Provision of call and transaction data in any format required by the client
  • Payment collection facilities including debit order and credit card collection facilities
  • Real time analytics
  • A helpful, friendly and warm customer services ethos..!