OUR TARGET MARKET

WE VALUE RELATIONSHIPS.

We achieve client acquisition and gain market share through targeted telemarketing and outbound B2B and B2C services. Though the fourth industrial revolution (4IR) prioritises automation and artificial intelligence (AI), Boomerang SA also believes in retaining the element of human empathy, for a holistic contact centre experience. Does your business need to outsource voice and contact centre, or BPO back office services to a partner? Then look no further than the Boomerang SA value proposition.

WE PUT OUR CLIENTS FIRST.

We:
  • service outsourced clients with our clear English, first-language capability agents
  • have a proven track record and hold awards for best-of-breed
  • demonstrate real value and provide quality services at a reduced cost to onshore locations in Australia
  • offer a service exceeding that of traditional outsource locations like India and the Philippines
  • scale rapidly and increase agent capacity as required
  • provide highly personalised and customised services
  • offer a seamless extension of our clients’ business operation
  • provide quality service at competitive rates
  • have great infrastructure and connectivity, and a robust financial services environment
  • can leverage our high unemployment rate to provide a vast talent pool
  • have an ideal location that enables us to offer a 24/7 service outside of the outsourcing country’s time zones

    The sectors we service:
  • Insurance
  • Financial services
  • Telecommunications and cellular
  • Information technology
  • Exhibition organisers
  • Retailers
  • Business services
  • Membership
  • Leisure and hotels
  • DATA PRIVACY IS OUR TOP PRIORITY.

    Protection of Personal Information Act (POPI): We strife for 100% compliance with international data privacy regulations including the requirements of South Africa’s Protection of Personal Information Act (POPI) and the UK’s General Data Protection Regulation (GDPR).

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