Rob, as he’s affectionately known to his team, started Boomerang in 2005, and believes in the hands-on approach within the organization looking after the staff ensure that they look after the customers. Before launching Boomerang, he held senior leadership positions in contact centre operating companies in South Africa and the UK. Many often ask why the name “Boomerang” and the answer is simple I am a customer centric person, passionate about people, customers and services, and a boomerang always comes back. I enjoy travelling meeting new people, huge focus area is business development locally and abroad. I do seek adventure but also enjoy the serenity of nature, love live music and rugby.
Manager - Accounts and Finance
Isabelle Pavy is the heart of the finance team! Over the past 15 years, she has learned the ins and outs of our business and is a key instrument to Boomerang. With a marketing and sales diploma, she brings a fresh perspective to her finance responsibilities. Isabelle always strives for excellence and accountability and is a great motivator for her team. Isabelle grew up in France before travelling and settling in Cape Town. When you manage to keep her away from her laptop, you may well find her enjoying time with her family or on long walks in nature with her dog! Responsibility: Keep the pulse on all finance matters and ensure smooth running processes to support the team best!
Paul is a people-loving, number crunching technophile who loves grooming the next generation of business leaders. He was Boomerang SA fractional CFO for a number of years before joining as Chief Operating Officer in 2021. Paul now holds responsibility for staff engagement, customer delight, operational effectiveness and financial performance at Boomerang SA. He is a fitness fanatic and loves exploring the outdoors with his adventurous wife and two sons.
Carla is Head of the Department for Business Support which incorporates the Quality, Compliance, and Business Processing team. She is passionate about all things related to Customer Service, Contact Centers and believes that our People are the key to delivering Exceptional Service to our Customers. Carla is well known for building loyal and engaged teams and is truly an engagement-led leader who has a "Pull" Leadership style as opposed to a "Push" one. A seasoned, Contact Centre operations and customer experience professional with six sigma and process management skills she is able to get to the core of performance challenges and able to provide in-depth, fact-based analysis as a catalyst to change. A real team player that can have fun at work without losing sight of the strategic imperatives.