CUSTOMER SERVICE EXPERIENCE

We are at the forefront Customer Experience to represent your company ethos.

OUR SERVICES

2 Multi-channel outbound & inbound contact centre

MULTI-CHANNEL OUTBOUND & INBOUND CONTACT CENTER

We offer multiple touch points, to ensure exceptional and efficient services.

OUR SERVICES

BUSINESS PROCESS OUTSOURCING (BPO)

Our value proposition: High quality BPO services to support your team.

OUR SERVICES

Make a social impact while sourcing international quality BPO, CX and contact centre services at an attractive price point. Boomerang SA delivers measurable value to our clients by working closely with them on their business objectives as an expert outsource services and contact centre provider. We dedicate the people, processes, technology, and a fantastic company culture to give you a competitive edge. If you're looking to outsource your customer services and sales, acquisition, back office, or administration processes then look no further.

LET'S START THE CONVERSATION

BOOMERANG IS PROUDLY SOUTH AFRICAN,
WITH A GLOBAL FOOTPRINT.

Launched in Cape Town in 2005, we have proven ourselves to be reliable, dedicated and adept at
delivering world-class Customer Experience (CX).
South Africa is fast becoming one of the most sought-after BPO regions globally,
with the country being recognized as the top BPO outsourcing destination in 2021 and 2022.
At Boomerang SA our people, organisational culture and deep domain expertise
set us apart as the ultimate partner in outsourced contact center and business processes outsourcing.

MULTI-CHANNEL CONTACT
CENTRE

✔ Customer Acquisitions
✔ Customer Retentions Services
✔ Customer Experience Solutions
✔ Multiple Touchpoints
✔ Voice, Text, Email & Webchat
✔ Technology Redundancies

BUSINESS PROCESS OUTSOURCING (BPO) SERVICES

✔ Customer Service Operations
✔ Sales Service & Operations
✔ Sourcing & Procurement
✔ Talent & HR management
✔ Compliance Finance & Accounting
✔ Quality Management

TRAINING AND
TALENT
DEVELOPMENT

✔ Source, Recruit & Train
✔ Skills & Competency Workshops
✔ Talent Development Initiatives
✔ Learnership programme
✔ Staff Recognition & Rewards
✔ Leadership Academy

OUR BRAND STORY

Boomerang SA was founded in 2005 and is a South African homegrown success story.
The company operates in the flourishing BPO sector and has a global footprint. Initially providing guest loyalty programme and contact center services for a prominent hospitality company.

Boomerang SA has extended its services over the years to include clients operating in
telecommunications, retail, e-commerce, insurance, automotive, customer acquisitions, loyalty or member subscription sectors. Through our focus on human resource development, continued process improvements, client centric services delivery and the adoption of progressive technologies, we stand tall within the BPO arena. Boomerang SA is a dynamic, results-driven outsource contact center, employing hundreds of full-time employees.

We hold strong to our company vision
to always create meaningful people connections for our clients, their clientele, and our own teams.

We are proud of our company culture and the role we play in providing career and development opportunities to unemployed and underemployed people in our local communities. Our first and most important customers are our employees, who are the heart and soul of our business.

The company is a FSCA authorised financial services provider.
Boomerang SA is ISO9001:2015, ISO27001 certified, PCI compliant and offers a 100% quality assurance guarantee.
We continue to receive accolades, awards and recognition for providing quality services, for being a reliable and sustainable contact center and BPO business partner.

OUR CLIENTS LOVE US.

“Rob (CEO) in particular goes above and beyond,
he’s really passionate about Boomerang but supportive of his clients, and a lot of partners will try and give you that
impression during a tender process.
But with Boomerang, that always continues to ring true
especially through the tougher times.”

UK Retailer

Head of Customer Services

“We considered over 14 customer service partners from around the world to find the “pawfect” fit.
Each of them gave a one-hour pitch to our Customer Love leadership team on why they wanted to work with us.
All the way through, the Boomerang team's company values, ethos and commitment to diversity and inclusion were the most aligned with our own, and they also got a big thumbs up from a similar direct-to-consumer company.
Although we chatted to lots of great people, the Boomerang Lunar team lived up to their name - they were truly out of this world.”

UK Retailer

Customer Services Lead

“Boomerang are more than the average outsourced partner.
We truly see them as an extension of the team, and it comes back to 3 key areas. The relationship and leadership element, the cultural aspect and us sharing that synergy, and thirdly, the people that work there. The people really represent our brand well.”

E-commerce company, UK

Operations Director

"The service that we've received from all staff at Boomerang Marketing has always been exceptional.
Our hotel managers have often commented on the way they move heaven and earth to assist members."