Phone SA: +27 021 673 8100 Phone UK: +44 020 3588 3233

TELEMARKETING

International quality-certified, outsourced voice and Business Process Outsourcing (BPO).

QUALITY BPO + CONTACT CENTRE

Innovative Alpha CRM system for domestic and international clients.

CONTACT CENTRE

Inbound and Outbound contact centre services domestic and international.

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WHY PARTNER WITH BOOMERANG SA?

Boomerang SA specialises in providing international, quality certified, outsourced voice and business process (BPO) services. Looking to outsource your contact centre, telemarketing, lead generation or business process services? Look no further.

COVID-19: OUR RESPONSE.

Coronavirus (COVID-19) is a global pandemic that caused South African President Cyril Ramaphosa to declare a national disaster in South Africa on 15 March. This was followed by the implementation of a national lockdown, which has been in effect since midnight on 26 March and is currently scheduled until 16 April. The intention is to “flatten the curve” and contain the spread of the Coronavirus. Boomerang SA has enabled WFH (Work from home) for employees including administrative and customer services teams. Numerous of our contact centre agents are enabled to work from home and we look forward to providing uninterrupted services and redundancies to clients where appropriate. We are monitoring the pandemic and we continue to develop, enable and expand our home working team capacities. Further Information on the Coronavirus and South Africa response to the pandemic can be found here.

BOOMERANG IS PROUDLY SOUTH AFRICAN, WITH A GLOBAL FOOTPRINT.

Established in 2005, we’re headquartered in Cape Town, South Africa - proven, reliable and dedicated. Our quality team, organisational culture and deep domain expertise set us apart as your ultimate outsourced contact centre and telemarketing partner. We do telemarketing best. Put us to the test, we’re waiting for your call.

CONTACT CENTRE

Inbound and outbound contact services - domestic and international.

TRAINING

Providing call centre staff development and training.

BPO SERVICES

Data capturing, administration, customer surveys and back-office business process outsourcing services.

WE GIVE TELEMARKETING A GOOD NAME.

As part of our international quality-certified, outsourced voice and Business Process Outsourcing (BPO) offering, we market our clients’ goods and services through inbound and outbound calling. Our responsiveness to clients’ requirements and strict adherence to regulatory conditions augment our client retention efforts. We comply with FSCA requirements and international best practice service and security standards, to opt-in and profile client data.

DATA PRIVACY IS OUR TOP PRIORITY.

In our acquisition and use of our clients’ customer information in outbound telemarketing, we adhere strictly to regulatory requirements, and comply with customers’ wishes.

OUR BRAND STORY

Boomerang SA has grown through the years from a captive call centre for a single outsourcing customer in 2005 to a dynamic, results-driven outsource contact centre provider employing 100s of full-time employees. We now service a variety of industries in English speaking territories across the globe, including insurance, hospitality, leisure, technology, utilities and telecoms.

Boomerang SA has a philosophy of growing and promoting staff from within. There are many success stories of persons who have trained, developed and grown through the ranks into leadership positions. Boomerang is proud of its company culture and the role it plays in providing career and development opportunities to unemployed and underemployed persons in the local community. We know our first and most important customers are the employees who make up the heart and soul of our dynamic business. Boomerang SA has a reputation for excellence and is known for its 100% quality assurance guarantee. The company is ISO9001:2015 certified, has received numerous accolades and won awards for providing quality services and being a reliable, sustainable contact centre business partner. Boomerang Marketing Solutions SA is our holding company and an authorised financial services provider

OUR CLIENTS LOVE US.

"The service that we've received from all staff at Boomerang Marketing has always been exceptional and our hotel managers have often commented on the way they move heaven and earth to assist members."

Preferred Guest Card

Three Cities Management
"A long term, sustainable partner - I would definitely recommend."

Unlimited World

Channel Partner

OUR CULTURE SHINES THROUGH.

Boomerang SA has a flat organisational structure from which inclusivity and camaraderie flow effortlessly. The unforced buoyancy and freedom with which our team members flaunt their authentic selves have our clients captive, in a good way.

GET A QUOTE

Get in touch today for a free, no obligation quotation.

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